ChatGPT-On-CS (懒人客服) - AI Chat Interfaces Tool

Overview

ChatGPT-On-CS is an open-source intelligent customer service system built on large language models. It supports multi-channel integration, text/voice/image communication, auto-replies, and customizable knowledge bases for enterprise AI customer service.

Key Features

• Multi-channel integration (WeChat, Pinduoduo, Bilibili, Douyin, Weibo, Xiaohongshu, Zhihu)
• Supports text, voice, and image communication
• Automated replies and conversational workflows
• Customizable knowledge-base for enterprise FAQs
• Open-source and extensible architecture
• Designed for enterprise AI customer-service applications

Ideal Use Cases

• Omnichannel customer support for social and e-commerce platforms
• Automate FAQs and support ticket triage
• Voice and image assisted customer interactions
• Custom enterprise knowledge-base deployment and maintenance

Getting Started

• Clone the repository from https://github.com/cs-lazy-tools/ChatGPT-On-CS
• Read the README and architecture documentation
• Configure desired channel integrations and credentials
• Set up an LLM backend or API endpoint
• Customize the knowledge base and reply rules
• Deploy to your infrastructure and test end-to-end flows

Pricing

Pricing not disclosed. The project is open-source on GitHub; deployment and model costs depend on your infrastructure and chosen LLM providers.

Limitations

• Requires self-hosting, deployment, and ongoing maintenance
• Channel integrations may need platform-specific credentials and setup
• Functionality depends on the chosen LLM backend and compute resources

Key Information

• Category: Chat Interfaces
• Type: AI Chat Interfaces Tool